SunNET Group - IT Solutions

Who We Are

Innovative IT Solutions Provider

Sunnet Group is a specialized technology and consulting firm offering high-impact services in three core areas: Datacenter Services, Advanced Voice Solutions, and IT Project Management. Headquartered in Canada and serving clients across North America and Africa, we combine deep technical expertise, international certifications, and real-world project experience to help our clients succeed in their digital transformation journeys.

Our team includes professionals certified by the Uptime Institute for data center services and PMP® (Project Management Professional) certified experts for managing complex IT initiatives. We are uniquely positioned to deliver solutions that are not only technically sound but also aligned with global standards and best practices.

Why SunNET Group

Certified Experts - Uptime Institute Accredited and PMP® Certified Staff
End-to-End Services - From concept to implementation and operations
Innovation-Driven - Integration of AI, cloud, and automation in all we do
Global Experience, Local Impact - Proven success across diverse geographies
Client-Centric Approach - Flexible, responsive, and outcomes-focused

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Our Services

Sunnet Group provides comprehensive datacenter consulting services across the entire lifecycle — from conceptual design to certification and operational excellence. Plus, our PMP-certified consultants bring decades of experience managing mission-critical IT projects in sectors including telecom, government, financial services, and infrastructure.

Data Center Consulting Services

We provide end-to-end data center consulting services tailored to your infrastructure goals. Our expertise spans the entire lifecycle of your data center — from concept to certification and beyond.

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Power Efficiency Solutions

We help telecom operators and data centers reduce their energy footprint through comprehensive energy audits, infrastructure optimization, and green practices deployment. Our services include power factor correction, harmonic distortion reduction, load balancing, solar integration, and continuous monitoring of energy savings.

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Uptime Institute Certification Advisory

Our certified professionals guide clients through Tier Certification (TC) processes for Design Documents (TCDD), Constructed Facility (TCCF), Operational Sustainability (TCOS) & Stamp of Approval Management and Operation (Stamp of Approval).

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Project Delivery using PMI and Agile Frameworks

Whether your organization prefers traditional waterfall approaches (PMBOK®) or agile/scrum delivery, we adapt to your needs.

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Governance, Risk & Change Management

We help mitigate risks, manage stakeholder expectations, and drive successful outcomes.

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End-to-End IT Project Services

From feasibility studies and business case development to execution and handover, we ensure your IT investments generate measurable value.

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Solutions

We are a Hosted Voice Services Provider, offering advanced telephony solutions that integrate artificial intelligence to deliver superior user experiences.

Hosted Voice Platforms (SaaS/CPaaS Models)

Simplify Enterprise Voice with Our CPaaS & SaaS Solutions

Leverage the power of FreeSWITCH through our cloud-based CPaaS and SaaS offerings to enable secure, scalable, and cost-effective telephony — without the burden of managing infrastructure. Our platform is designed to help organizations deploy enterprise-grade voice services quickly and reliably.

Cloud-Native Flexibility: Instantly scale your voice infrastructure with no hardware or local maintenance — ideal for hybrid and remote workforces.
Enterprise-Grade Reliability: Built on FreeSWITCH, our architecture ensures high availability, failover, and seamless call quality across global regions.
Rapid Integration & Automation: REST APIs, Webhooks, and SDKs make it easy to integrate voice into your apps and workflows in minutes, not months.
Compliance & Security First: Stay ahead of regulations with built-in encryption, multi-tenant isolation, and support for industry compliance (HIPAA, GDPR, etc.)

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Interactive Voice Response (IVR) Systems

Unlock Smarter Customer Interactions with Our Hosted IVR Platform

Deliver intelligent, fully customizable IVR experiences — without managing on-premise systems. Our hosted IVR solution gives businesses a fast, scalable way to modernize call flows, reduce costs, and improve customer satisfaction.

No Infrastructure, Instant Deployment: Launch advanced IVR systems in hours — not weeks. No hardware, no complex installations — just powerful voice workflows in the cloud.
Intelligent Call Routing & Self-Service: Use speech recognition, DTMF, and dynamic logic to route calls accurately, reduce agent load, and improve first-call resolution.
Easy Customization & Integration: Drag-and-drop IVR builder and robust APIs allow seamless integration with CRMs, ticketing systems, and business tools.
24/7 Availability & Global Reach: Ensure uninterrupted service with our geo-redundant infrastructure and carrier-grade uptime — delivering reliable IVR across regions and time zones.

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Automate Conversations, Elevate Service with Our AI Bot Platform

Transform how your business engages with customers using intelligent voice bots and chatbots — fully hosted, always on, and easy to integrate.

24/7 Smart Support: Deliver instant, always-available assistance with AI-driven bots that handle common inquiries, bookings, and transactions — reducing wait times and agent workload.
Seamless Omnichannel Experience: Engage customers across voice, web, and messaging platforms with consistent, personalized responses through a unified backend.
Rapid Deployment & Integration: Go live in days — not months. Our platform supports quick bot deployment with easy API access and integration into existing CRMs and ticketing systems.
Continuous Learning & Optimization: AI and NLP models improve over time, using real interactions to deliver more accurate, human-like conversations and better service outcomes.

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Turn Every Conversation into Action with Speech-to-Text & Real-Time Analytics

Unlock the power of your voice data with real-time transcription and analytics — delivered through our scalable, hosted platform.

Accurate Real-Time Transcription: Convert calls into structured, searchable text instantly using advanced speech recognition — supporting multiple languages and accents.
Live Call Monitoring & Alerts: Track key phrases, sentiment, and intent in real time to flag issues, guide agents, or trigger automated actions during live interactions.
Actionable Insights at Scale: Analyze trends across thousands of calls with dashboards and reporting tools — fueling smarter decisions in sales, support, and compliance.
Easy Integration & Compliance: Seamlessly integrate with CRMs, BI tools, and compliance systems — while ensuring secure, encrypted handling of all voice data.

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Contact Us

Get in Touch

Have questions about our services or want to discuss how we can help your business? Reach out to us using the form or contact details below.

Address

Quebec, Canada

Phone

+1 (514) 316-7611

Email

info@HIDEMEsunnetgroup.com